USE OF WEBSITE
You agree that you will not use this Website, or any of its content or services for any illegal or prohibited purpose. You are also prohibited from accessing data not intended for you or logging onto an account that you are not authorized to access; attempting to breach our security measures; interfering with the use of or access to the Website; attempting to decipher, decompile, disassemble or reverse engineer any software used by or on our Website; or using any engine, software, tool or other mechanism, including without limitation, browsers, spiders or robots, to navigate or search our Website.
For your convenience, you may also log in using your Facebook account. We may post information about your LOREN OLIVIA purchases onto your Facebook “wall;” however, you can opt out of this setting at any time under your Facebook account privacy settings.
You are solely responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.
CANCELLATIONS, RETURNS & EXCHANGE, PRICE ADJUSTMENTS
The policies in this section apply only to merchandise purchased using this Website. We are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail stores or on other websites.
Cancellations: You can cancel an order by 3pm PST on the date you placed the order which will void the transaction completely. If you choose to cancel on a subsequent day, your credit card will be refunded the amount of the item(s) purchased. The refund may take up to 10 business days to show up on your credit card statement.
Returns & Exchanges: If you are not fully satisfied with your purchase you may return or exchange it in unused condition within 14 days of receipt. You must have a Returns Merchandise Authorization (RMA) Number in order to process a return or exchange.
- Within 1-2 business days you will receive an e-mail informing you of whether your return request has been approved. Approved returns will include an RMA Number, shipping label, and shipping instructions. Please double check your spam mailbox if email has not been received within time stated.
- You have 7 days after the receipt of your RMA Number to ship your merchandise back to LOREN OLIVIA.
Once the goods have been returned in accordance with the instructions above, your credit card or LOREN OLIVIA account will reflect the transaction refund, excluding shipping charges. If you requested an exchange, your new goods will be processed for shipment once the returned items are received and inspected. For credit card refunds, please allow up to 10-15 days for the refund to be reflected on your account. If you are returning a gift, you will receive store credit in the form of Credits, which can be applied to your next purchase at checkout.
Price Adjustments: We will be happy to honor price adjustments in the form of store credit for purchases made no more than two weeks before a sale on our Website.
Final Sale Items: Some of our items, such as all sale section items, are sold as a final sale. Other promotions, vouchers or Codes may not be combined with sale section or sample sale events. Please allow up to five business days for the sale items to be shipped. Sale section prices are for select styles and colors only and do not apply to other similar styles. Prices are valid only while supplies last.
For additional questions you may contact our customer service department available 8 a.m. - 5 p.m. (PST), Monday-Friday:
e-mail:cs@LOREN OLIVIA.com or firstname.lastname@example.org
Simple repairs may be provided to merchandise damaged as the result of normal wear. Repairs will typically take 7-14 days to receive back, but may take longer. Repair services are available only for merchandise purchased on our Website and will not be provided for merchandise bought in any retail stores or on other websites. You will be responsible for all shipping costs associated with repaired goods.
The following shipping policies apply for all purchases made on this Website. All goods purchased from the Website are F.O.B. at our fulfillment center. The risk of loss and title to the goods pass to you at the time of delivery by the fulfillment center to a common carrier. For returned items, LOREN OLIVIA does not take title until the item arrives at our fulfillment center.
Shipping within the U.S.
Orders for shipments within the U.S. will be processed typically in 1-2 business days from your order. Business days are Monday through Friday, and exclude certain holidays. Please allow an additional 1-6 business days for UPS Ground shipments.
Shipping charges will be processed with your order and charged at the time of purchase. LOREN OLIVIA offers free shipping within the U.S. and Puerto Rico on all orders of $75 or more. Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer. Goods will be shipped using UPS Ground, except that shipments to P.O. boxes will be sent via USPS.
As a California corporation, LOREN OLIVIA is required to collect local and county sales tax for all orders shipped within California. An additional county tax is charged to orders shipped to addresses in Orange County, California.
Any orders that require expedited shipping must be placed before 12-noon PST to ensure being shipped out that day. Fees for expedited shipping vary depending on the delivery address and the services requested.
Shipping Outside the U.S.
International orders are shipped at a flat rate of $15.00. Delivery times are estimated to be 14-21 business days, but please note that delivery time may vary substantially depending on time spent in customs.
The recipient of the shipment is responsible for any taxes, customs duties and fees that may be applied by the destination country. LOREN OLIVIA shall not be responsible for any problems encountered with delivery due to customs procedures or clearance. We may provide certain order, shipment, and product information, to our international carriers or to customs or postal authorities, in order to facilitate customs clearance and comply with local laws. For example, for gifts, customs authorities require the value of the gift item to be stated directly on the package. You also understand that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.
Shipments sent by USPS can be tracked by visiting USPS.com and entering the tracking number sent in the email confirming your order's shipment. It may not be possible to track orders shipped to an address outside the U.S.
Promotional or voucher codes are referred to as discount codes, or voucher deals. Sale Section items are final sale. Returns and exchanges will not be accepted on such items. Vouchers may not be used towards the sale section.
- Seasonal Sales occur during different seasonal events and are applied to certain items noted by LOREN OLIVIA. External offers may not be used towards to the purchase of these sale items.
- Vouchers may not be combined with any other sale offer, including the Sale Section. You may redeem one voucher per visit. The total voucher amount must be redeemed at one time. Each voucher is subject to an expiration date.
- Free Gift with Purchase: Occasionally, LOREN OLIVIA will offer a free gift with purchase. This will be associated with a certain spending amount on the Website. Your free gift will automatically be applied to your order during checkout after you have entered any promotional codes and have reached the spending minimum.
By using the Website, or by sending us emails, you are consenting to receive communications from us electronically. We will communicate with you by e-mail, or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
INTELLECTUAL PROPERTY OWNED BY LOREN OLIVIA
All content made available through the Website, including but not limited to text, information, pricing, graphics, page headers, artwork, photographs, logos, button icons, audio clips, video clips, and data compilations, is the property of LOREN OLIVIA and is protected by U.S. and international laws. The Website, portions thereof, and all content are protected by copyright laws and may not be copied, modified, reproduced, posted, downloaded, transmitted, displayed, broadcast or distributed in any way, in whole or in part, without the prior written consent of LOREN OLIVIA.
In addition, unless otherwise noted as belonging to a third party, all trademarks, service marks, trade dress, logos and icons on the Website are the exclusive property of LOREN OLIVIA. All other intellectual property and company names used on this Website not owned by LOREN OLIVIA are the property of their respective owners.
THIRD PARTY AFFILIATES
We may use third party advertising companies to serve ads when you visit the Website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please click here. We do not share this information without your consent.
We will never sell personally identifying information that you provide on the payment page or when you create an account on our Website (such as credit card information, name, birth date, gender, address, or phone numbers).
The Website may provide links to third party websites such as Twitter, Facebook, Pinterest, and advertisements. LOREN OLIVIA takes no responsibility and assumes no liability for any content, warranties, representations, purchases, or any statements or activities made on or in connection any third party websites.
BREACH OF SECURITY
LOREN OLIVIA takes your security information very seriously and will maintain strong practices in protecting your information. However, you understand that there are ways in which third parties can hack into or steal information from any website. You agree that LOREN OLIVIA is not responsible for any consequences from data breaches, hacking, and the like by third parties accessing information from LOREN OLIVIA or the Website.
APPLICABLE LAWS AND JURISDICTION
By purchasing goods from this Website, you agree that the offer and sale of those goods takes place in, and will be governed by the laws of the State of California. You also agree that any legal or equitable claim arising from your use of this Website must be brought in the city, state or federal courts located in Los Angeles, California, and you consent to the exclusive jurisdiction and venue in such courts.
We make no representation that the Website is appropriate or available for use outside the United States, and access to the Website from territories where its content is illegal is prohibited. If you choose to access the Website from outside the United States, you are responsible for compliance with applicable local laws.
PRODUCT AND PRICING INFORMATION; ERRORS AND OMISSIONS
Information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order).
Prices and availability of products on the Website are subject to change without notice. Errors will be corrected when discovered. The Website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on the Website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
We have made every effort to display the colors of our products accurately as they appear on the Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current or error-free. If a product offered by the Website is not as described, your sole remedy is to return it in unused condition for a refund, subject to the return policies described above.
DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY
This Website and any information, products, content, materials, and any services included on or made available to you through the Website are provided on an "as is" and "as available" basis.
LOREN OLIVIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE WEBSITE, ITS CONTENTS, ITS PRODUCTS, OR ITS SERVICES. To the full extent permissible by applicable law, LOREN OLIVIA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, NONINFRINGEMENT and fitness for a particular purpose.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES OFFERED THROUGH THE WEBSITE IS AT YOUR SOLE RISK.
IN NO EVENT WILL LOREN OLIVIA be liable for any damages of any kind arising from your use of this Website, from your use of any LOREN OLIVIA service, or from any information, product, content, or material included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive or consequential damages, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, UNDER NO CIRCUMSTANCES SHALL WE BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION, INTERNET FAILURES, COMPUTER EQUIPMENT FAILURES, TELECOMUNICATION FAILURES, OTHER EQUIPMENT FAILURES, ELECTRICAL POWER FAILURES, STRIKES, LABOR DISPUTES, RIOTS, INSURRECTIONS, CIVIL DISTURBANCES, SHORTAGES OF LABOR OR MATERIALS, FIRES, FLOODS, STORMS, OTHER ACTS OF NATURE, EXPLOSIONS, ACTS OF GOD, WAR, GOVERNMENTAL ACTIONS, ORDERS OF DOMESTIC OR FOREIGN COURTS OR TRIBUNALS, AND NON-PERFORMANCE OF THIRD PARTIES.
If there are any problems with the goods shipped to you (such as damage, wrong shipment, etc.), you agree that your rights are limited only to a refund of the price you paid for the damaged goods and that YOU WAIVE ALL OTHER CAUSES OF ACTION OR REMEDIES.
The Website does not sell products for purchase by children. We may, however, sell children's products for purchase by adults. The Website is not intended or directed to individuals under the age of 18. We reserve the right to refuse service to any person for any reason or for no reason at all.
LOREN OLIVIA does not warrant that the services, information, products, content, materials, or other services included on or otherwise made available to you through the Website, LOREN OLIVIA's servers or electronic communications are free of viruses or other harmful components.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
LOREN OLIVIA, Inc.
110 E. 9th street #b907
Los Angeles, CA 90079
EFFECTIVE DATE AND UPDATES